Active listening is a fundamental requirement for anyone who wants to acquire the true cooperation of others.
This training is designed by experts to boost leadership skills. It has been trained and updated since 2010.
Take full advantage of the combination of this live training and the eTraining access offered afterward. An exclusive offer in the Kenyan market.
Do not just wait to gain experience through time and hardship. This training will allow you to boost your leadership skills NOW and gain a life time experience in just few days.
Communication skills are at the heart of everything we do each day, whether at home, at work, or at play. Active listening encompasses the best of communication, including listening to what others are saying, processing the information, and responding to it in order to clarify and elicit more information.
Training topics that are covered include what active listening skills are all about, characteristics of active listeners, using sympathy, encouraging conversation through paraphrasing and questioning, building rapport, and overcoming listening roadblocks.
This one-day workshop will help participants develop and practice their active listening skills.
What active listening is and what qualities active listeners have.
How to manage your body language, create a positive listening attitude,
Encourage conversation, build relationships, and get over listening roadblocks.
Define active listening and its key components
Identify ways to become a better listener
Use body language to reflect a positive listening attitude
Understand the difference between sympathy and empathy, and when each is appropriate
Create a listening mind-set using framing, positive intent, and focus
Be genuine in your communications
Understand the communication process
Ask questions, probe for information, and use paraphrasing techniques
Build relationships to create an authentic communication experience
Identify common listening problems and solutions
Defining active listening
Body language basics
Attitude is everything!
Encouraging conversation
Peter Senge’s learning disciplines
Getting over listening roadblocks
In this 1 day training, participant will have the chance to engage with a professional qualified trainer and coach and participate in numerous exercises and live quizzes to acquire the skills, theories, methods in this training.
1 day. On Demand
What’s Included:
Related Training:
Course Overview
The first part of the day is about getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
Defining Active Listening
To begin, participants will learn what active listening is all about. They will also consider the characteristics of good listeners, get some tips for active listening, and review their pre-assignment.
Body Language Basics
In this session, participants will learn why body language is so important when communicating. They will also consider positive and negative body language messages.
Attitude is Everything!
Next, participants will learn about sympathy, empathy, positive intent, frame of reference, reframing, focus, and being genuine.
Encouraging Conversation
Participants will learn how to use questions, probing tools, and paraphrasing to encourage others to speak. Participants will also learn about the communication process and the ladder of inference.
Building Relationships
This session will give participants some tips on building rapport and finding common ground. We will also share some neuro linguistic programming tips.
Getting Over Listening Roadblocks
To wrap things up, participants will explore common listening problems and consider some solutions.
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