An essential skill for Leaders, managers and business owner. and a highly appreciate skill for staff in customer service.
This training is designed by experts to boost leadership skills. It has been trained and updated since 2010.
Take full advantage of the combination of this live training and the eTraining access offered afterward. An exclusive offer in the Kenyan market.
Do not just wait to gain experience through time and hardship. This training will allow you to boost your leadership, self-development and management skills NOW and gain a life time experience in just few days.
Anger is a universal experience. Everybody got angry at a certain time. You don’t have to be a psychologist to know that managing anger productively is something few individuals, organizations, and societies do well.
Yet research tells us that those who do manage their anger at work are much more successful than those who don’t. The co-worker who can productively confront his teammate about his negative attitude increases his team’s chance of success as well as minimizes destructive conflicts.
The customer service staff who can defuse the angry customer not only keeps her customers loyal but makes her own day less troublesome. This one-day workshop is designed to help give you and your organization that edge.
Identify how anger is affecting you.
The anger process, trigger thoughts, behavior types, and coping strategies.
Recognize how anger affects your body, your mind, and your behavior.
Use the five-step method to break old patterns and replace them with a model for assertive anger.
Use an anger log to identify your hot buttons and triggers.
Control your own emotions when faced with other peoples’ anger.
Identify ways to help other people safely manage some of their repressed or expressed anger.
Communicate with others in a constructive, assertive manner
What is anger?
Costs and pay-offs
Using an anger log
The anger process
How does anger affect our thinking?
Understanding behavior types
Managing anger
Communication tips and tricks
In this 1 day training, participant will have the chance to engage with a professional qualified trainer and coach and participate in numerous exercises and live quizzes to acquire the skills, theories, methods in this training.
1 day. On Demand
What’s Included:
Related Training:
Course Overview
The first part of the day is about getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
What is Anger?
To begin the course, participants will consider what anger is and how it affects their lives.
How Does Anger Affect Our Thinking?
Next, participants will learn about types of distorted thinking and how they can manage their thoughts and behavior when they are angry.
Understanding Behavior Types
Sometimes, understanding why someone is behaving in a particular way is enough to ease your anger a little. Participants will explore the four main behavior types in this session.
Costs and Pay-Offs
Next, participants will learn about anger costs and pay-offs.
The Anger Process
In this session, participants will learn how pain and trigger thoughts combine to cause anger. They will also explore their own trigger thoughts. An exercise on how to manage anger using an anger log is also included.
Managing Anger
In this session, participants will learn coping strategies and relaxation techniques to help them manage anger.
Communication Tips and Tricks
Communicating well can help minimize angry situations. This session will give participants some tips on listening well and asking questions.
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