Anyone interested to communicate effectively with others and understand the impact of his/her communication. Ideal for Managers, Supervisors, Leaders and business owners. Start-up entrepreneurs can benefit ultimately from this training.
This training is designed by experts to boost leadership skills. It has been trained and updated since 2010.
Take full advantage of the combination of this live training and the eTraining access offered afterward. An exclusive offer in the Kenyan market.
Do not just wait to gain experience through time and hardship. This training will allow you to boost your leadership and personal skills NOW and gain a life time experience in just few days.
Have you ever wondered why it seems so difficult to talk with some people and so easy to talk with others? Can you recall an occasion where you met someone for the first time and immediately liked that person? Something about the individual made you feel comfortable.
In Workplace Communication Skills you will learn the essential communication skills that will bring you success in both the workplace and at home.
A major goal of this two-day workshop is to help you understand the impact your communication skills have on other people. You will also explore how improving these skills can make it easier for you to get along in the workplace, and in life.
All about the various aspects of communication.
Asking questions, probing for information, active listening, and body language.
Supporting skills are also covered, such as self-esteem, building relationships with others, and assertiveness.
Identify common communication problems that may be holding you back
Develop skills to ask questions that give you information you need
Learn what your non-verbal messages are telling others
Develop skills in listening actively and empathetically to others
Enhance your ability to handle difficult situations
Deal with situations assertively
Creating positive relationships
Growing our self-awareness
Communication basics and barriers
Asking questions and listening skills
Body language
Communication styles
Creating a positive self-image
Frame of reference
Techniques for the workplace
Assertiveness
In this 2 day training, participant will have the chance to engage with a professional qualified trainer and coach and participate in numerous exercises and live quizzes to acquire the skills, theories, methods in this training.
2 days. On Demand
What’s Included:
Related Training:
Course Overview
The first part of the day is about getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
Creating Positive Relationships
During this session, participants will explore ten ways to build positive relationships, including using uplifting messages.
Growing Self-Awareness
Our confidence in our ability to express ourselves well and to keep our composure in difficult situations can be a crucial asset in the workplace. In this session, participants will complete a self-confidence assessment. Then, the group will discuss ways to improve their self-confidence.
Communication Basics
During this session, you will help participants identify their communication strengths and weaknesses through several reflective exercises.
Communication Barriers
After a large group case study, participants will work in small groups to discuss barriers to communication. Participants will also complete a short exercise to help them develop a habit of mindfulness.
Asking Questions
This session will examine questioning skills (including open questions, closed questions, and probing) through a lecture and a pair’s exercise.
Listening Skills
Participants will work on their listening skills by participating in two quizzes and several group exercises. We have also provided two lectures for the trainer.
Body Language
To start the second day, the trainer will talk about the idea of body language in a lecture. Then, participants will complete a small group exercise and a large group exercise to explore the concept further.
Communication Styles
This activity will allow participants to take a more objective look at the advantages and disadvantages of both sides of different dichotomies related to communication styles.
Creating a Positive Self-Image
During this session, we will look at the things people determine from your appearance. Participants will explore this idea further using the pictures gathered from the pre-assignment. The session will conclude with a self-evaluation exercise.
Frame of Reference
This session will explore our frame of reference and the assumptions that we make. Participants will also take place in an activity that will strengthen their ability to speak about communication concepts more easily.
Techniques for the Workplace
In this session, participants will learn about two key elements of an effective message: preparation and delivery.
Assertiveness
How we see ourselves has an impact on how we interact with others. Through lecture, case studies, and discussion, this session will investigate ways that participants can improve their self-image and thereby deal with difficult situations assertively and positively.
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