Leaders and managers or supervisors looking to sharpen their leader skills and gain more understanding of on how to lead efficiently. Conflict resolution in the workplace is a must for anyone leading, managing or supervising a team.
This training is designed by experts to boost leadership skills. It has been trained and updated since 2010.
Take full advantage of the combination of this live training and the eTraining access offered afterward. An exclusive offer in the Kenyan market.
Do not just wait to gain experience through time and hardship. This training will allow you to boost your leadership skills NOW and gain a life time experience in just few days.
Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development and should not be shied away from. Think of when you were trying to choose your major in college, for example, or trying to decide between two jobs.
However, conflict becomes an issue when the people involved are not equipped to work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships.
This course will educate participants on the skills necessary to aid them in successfully resolving conflicts of all types, while enhancing performance and productivity. In this two day Conflict Resolution training course, participants will learn the basics of conflict, how it can escalate, the types and stages of conflict, intervention strategies, and when to employ common resolution tactics.
What conflict is all about.
The Different types of conflict, stages of conflict, helping others through conflict, and creating win/win solutions.
Supporting skills, such as communication, active listening, and body language.
What conflict is and how it can escalate.
The types of conflict and the stages of conflict.
The five most common conflict resolution styles and when to use them.
How to increase positive information flow through non-verbal and verbal communication skills.
Effective techniques for intervention strategies.
Ways to manage conflicts to enhance productivity and performance.
Defining conflict and types of conflict
Spontaneous and reflective action
The Johari window
Stages of conflict
Conflict resolution style questionnaire
The role of communication in conflict resolution
The conflict/opportunity test
Conflict and its resolution
Helping others through conflict
Active listening, paraphrasing, asking questions, and body language
In this 2 day training, participant will have the chance to engage with a professional qualified trainer and coach and participate in numerous exercises and live quizzes to acquire the skills, theories, methods in this training.
2 days. On Demand
What’s Included:
Related Training:
Course Overview
The first part of the day is about getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
Defining Conflict
During this session, you will give participants a chance to explore some assumptions about conflict and the positives and negatives of conflict.
Types of Conflict
This session will cover three main types of conflict: inner, interpersonal, and group.
Stages of Conflict
During this session, participants will look at two models of the conflict process, some possible outcomes of a conflict, and strategies for dealing with conflict.
Creating the Win/Win
This session will give participants a chance to apply some of what they have already learned to a realistic case study.
Conflict Resolution Style Questionnaire
Participants will individually complete a questionnaire to help them identify their style of conflict resolution. Then, they will work in small groups to further examine their style.
Open Conflict vs. Hidden Conflict
Next, participants will explore open conflict and hidden conflict.
Spontaneous and Reflective Action
This session explores spontaneous and reflective action through a brief lecture.
The Johari Window
The Johari Window is a way of looking at our self-awareness and our ability to ask feedback of others. Participants will look at the Johari Window in detail through a personal exercise and a case study.
The Role of Communication in Conflict Resolution
To begin the second day, participants will look at the communication chain as well as barriers that can impede communication. They will also learn about the concept of positive intent.
Active Listening Skills
Next, participants will learn the basics of active listening.
Paraphrasing Skills
In this session, participants will learn about, practice, and demonstrate paraphrasing techniques.
The Conflict/Opportunity Test
Using a role play, this session will give participants some questions that can help them identify the benefits of a conflict.
Conflict and Its Resolution
This session will look at a few processes that we can use to identify and resolve conflict.
Helping Others Through Conflict
Facilitation skills have become a cornerstone of many leadership models. This session will look at how facilitation, coaching, and group norms can be applied to conflict. Participants will also practice these skills in a role play.
Powerful Questions
This session will give participants some useful questions and some proving techniques.
Body Language
Next, participants will learn how body language can help resolve conflicts.
Pre-Assignment Review
As a pre-assignment, participants were asked to complete a benchmark survey on their effectiveness at managing conflict. In this session, they will revisit their answers.
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