Anyone dealing with people! and those who want to create better relationships and Discover opportunity in every situation.
This training is designed by experts to boost leadership skills. It has been trained and updated since 2010.
Take full advantage of the combination of this live training and the eTraining access offered afterward. An exclusive offer in the Kenyan market.
Do not just wait to gain experience through time and hardship. This training will allow you to boost your leadership skills NOW and gain a life time experience in just few days.
Dealing with difficult people is a universal frustration that everyone will experience in their lifetime. Despite your best efforts, difficult people will cross paths with you, and when they do, you’ll be glad you took this training.
We can get into a routine where it feels like everyone we speak with is either having a bad day, or we are having a bad day ourselves. We feel like we constantly meet people who seem to be inconsiderate, stubborn, incorrigible, indecent, miserable, or passive-aggressive. Sometimes we can be equally awkward ourselves.
While it might seem that the easiest remedy is to lock yourself up at home and avoid people, we eventually have to pick up the phone or step outside and have an interaction with somebody.
Success comes from understanding how we behave, as well as how we can influence others. If we approach difficulties as needing to take place in one or a series of conversations, and we approach those conversations with a plan, we will find that we have less difficult people to deal with.
More often than not, we will also have more meaningful and significant conversations. In this one-day workshop, participants will learn how to turn difficult situations into opportunities for growth.
The benefits of conflict.
Techniques for getting to the heart of the matter, Aanger and stress management tips,
Ways to improve your own attitude.
A practical three-step model that will help you resolve conflict in a positive manner.
Recognize how your own attitudes and actions impact others.
Find new and effective techniques for dealing with difficult people.
Learn some techniques for managing and dealing with anger.
Develop coping strategies for dealing with difficult people and difficult situations.
Conflict as communication
Benefits of confrontation
Preventing problems
Getting focused
Dealing with anger (yours and others)
Dealing with problems
The three step conflict resolution model
Changing yourself
Why don’t people do what they are supposed to?
De-stress options to use when things get ugly
In this 1 day training, participant will have the chance to engage with a professional qualified trainer and coach and participate in numerous exercises and live quizzes to acquire the skills, theories, methods in this training.
1 day. On Demand
What’s Included:
Related Training:
Course Overview
The first part of the day is about getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
Conflict as Communication
This lecture will help participants define conflict. Participants will also explore how conflict is a very normal part of healthy relationships. To wrap up the session, they will complete a self-assessment to help them analyze how they currently handle conflict and how they might be able to improve.
Benefits of Confrontation
This session will give participants a framework for deciding whether or not to become involved in a situation. Participants will also identify some benefits that may arise if they do decide to get involved.
Dealing with Problems
In this session, participants will work in small groups to explore eight ways of dealing with problems.
The Three-Step Conflict Resolution Model
During this session, we will look at a three-step process that can help participants resolve conflict. Participants will also have an opportunity to apply the model to a difficult situation.
Practice Makes Pretty Good
In this session, participants will role play a difficult situation using the scenario from their pre-assignment.
Preventing Problems
There are several key ways that we can prevent problems from occurring. These methods will be examined in a lecture and in small group work.
Getting Focused
If, as leaders, we are content to only deal with the surface issues, and we are afraid to dig and get at the deeper issues, we will not create a better workplace. This session will give participants some ways to get to the heart of a problem.
Managing Anger
Too many people are angry! This session will give participants some guidelines for managing their anger, dealing with angry people, and using assertive anger.
Changing Yourself
Earlier we discussed how our attitudes and actions impact others. In this session, we will take a deeper look at how negative attitudes can cause negative interactions, and what we can do to turn those attitudes around.
Why Don’t People Do What They Are Supposed To?
There are a million possible answers to this question, but we will discuss the ten most common reasons.
De-Stress Options to Use When Things Get Ugly
To wrap up the workshop, we will share six de-stressing techniques that participants can use when things get difficult.
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