Human resource managers, Leaders and business owners who face conflict resolution or mediation and looking to develop a formalized procedure will find a great value in this training.
This training is designed by experts to boost leadership skills. It has been trained and updated since 2010.
Take full advantage of the combination of this live training and the eTraining access offered afterward. An exclusive offer in the Kenyan market.
Do not just wait to gain experience through time and hardship. This training will allow you to boost your leadership and management skills NOW and gain a life time experience in just few days.
Have you ever been in a workplace situation where a supervisor has made a decision that you didn’t agree with? Did you wish that you could ask someone else what they thought of the decision; whether they would have done the same thing?
The peer review process offers employees just that chance, using a formalized procedure to ask, consider, and resolve just these sorts of questions.
This one-day workshop will teach you everything you need to know about employee dispute resolution through mediation.
The peer review process, which includes a statement being filed, gathering evidence, creating the peer review panel, conducting the peer review hearing, and making a decision.
What the peer review process is
A process for employees to file grievances and for management to respond
How to choose a facilitator and panel
What is involved in the hearing process, from preliminary meetings to the hearing, and the decision process
What responsibilities and powers a panel should have
How to apply professional questioning and probing techniques
Why peer review panels fail and how to avoid those pitfalls
What is peer review?
Initiating the process
The peer review panel
Asking questions
The peer review process
Panel walk through
Why does the process fail?
In this 1 day training, participant will have the chance to engage with a professional qualified trainer and coach and participate in numerous exercises and live quizzes to acquire the skills, theories, methods in this training.
1 day. On Demand
What’s Included:
Related Training:
Course Overview
The first part of the day is about getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
What is Peer Review?
To begin, participants will discuss what the peer review process is and is not.
Initiating the Process
This session will look at the first three stages of the process: filing a grievance, informing the defendant, and obtaining witness statements.
Team Learning
Next, participants will learn what a leader’s role is in a team, and how to lead them through a discussion to reach an agreement point.
Systems Thinking
To wrap up the morning, participants will look at some different cycles and what impact they may play in team efficiency.
Understanding Leadership
In this session, participants will study Paul Hersey and Ken Blanchard’s Situational Leadership II® model, which outlines four leadership profiles. Participants will also explore their own style; learn about servant leadership; and look at leadership in an organization through practices like onboarding, orientation, and performance management.
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