New and aspiring leaders, managers and supervisors looking to sharpen their leadership skills and gain more understanding of on how to manage difficult conversation..
This training is designed by experts to boost leadership skills. It has been trained and updated since 2010.
Take full advantage of the combination of this live training and the eTraining access offered afterward. An exclusive offer in the Kenyan market.
Do not just wait to gain experience through time and hardship. This training will allow you to boost your leadership skills NOW and gain a life time experience in just few days.
Managing Difficult Conversations is a course designed specifically for supervisors and managers dealing with difficult conversations in the workplace. Participants will learn the benefits of positive intent, active listening skills, and asking strategically relevant questions to get to the heart of any conflict or situation.
Participants will study the processes of framing their conversations, selecting environments beneficial to their conversational goals, and creating safe environments when speaking. These tools will ultimately help learners get to the root of any problem.
This one-day workshop will give you the tools to manage difficult conversations and get the best results possible out of them.
An eight-step process for a difficult conversation, as well as what to consider when deciding to have the conversation, such as your desired outcome, the time and place, and how to stay safe.
You’ll also learn how to speak persuasively, ask good questions, and listen actively.
How to define their frame of reference
How to establish a positive intent and a desired outcome
Good communication skills
How to draft a script for a difficult conversation
Use specific steps to carry out a difficult conversation
How to access additional resources as required
How to maintain safety in a conversation
Choosing to have the conversation
Toolkit for successful conversations
Choosing the time and place
Framework for difficult conversations
Conversation template
Staying safe
Role play practice
In this 1 day training, participant will have the chance to engage with a professional qualified trainer and coach and participate in numerous exercises and live quizzes to acquire the skills, theories, methods in this training.
1 day. On Demand
What’s Included:
Related Training:
Course Overview
The first part of the day is about getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
Choosing to Have the Conversation
Your first step in managing a difficult conversation (even if it happens suddenly) is to consider the potential outcomes and decide whether or not the conversation has enough value for you. This session will show participants ways to consider the consequences, as well as how to explore their frame of reference, establish positive intent, and identify what they want from the conversation.
Framework for Difficult Conversations
Next, participants will explore a seven-step framework for difficult conversations. They will also create a template to help them plan future conversations.
Staying Safe
In this session, participants will learn how to handle conversations which might be a threat to their safety.
Toolkit for Successful Conversations
Good communication skills are crucial for a successful conversation. This session will give participants tools for managing their body language, speaking persuasively, active listening, asking questions, and using probing techniques.
Choosing the Time and Place
This session will give participants tips on choosing a good meeting place and time for a difficult conversation (if they have that option).
Testing the Waters
To wrap up the course, participants will role play a difficult conversation that they have recently encountered.
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