For those who are new supervisors or who are interested in a supervisory position, as well as those who are team leads or part-time supervisors without a great deal of authority.
This training is designed by experts to boost leadership skills. It has been trained and updated since 2010.
Take full advantage of the combination of this live training and the eTraining access offered afterward. An exclusive offer in the Kenyan market.
Do not just wait to gain experience through time and hardship. This training will allow you to boost your leadership skills NOW and gain a life time experience in just few days.
The ABCs of Supervising Others is a two day workshop designed for new and aspiring supervisors, as well as lead hands-on part-time supervisors without a great deal of authority.
Dealing with the problems that a new supervisor encounters isn't easy, but it doesn't have to lead to discouragement.
This training has been designed to provide these professionals with the skills necessary to overcome many of the problems encountered in the first few weeks of the role, and will ultimately propel them into strong leadership roles! Through a highly interactive program, participants will glean some clarity around the role and responsibilities of their new position.
In adjusting to this position, participants will develop listening, communication, conflict resolution, and feedback skills, and will work through hostility, complaint, and motivation challenges.
Methods to overcome many of the problems that you will encounter as a workplace leader.
Transitioning to a supervisory role: attitudes to cultivate.
Setting goals and personal productivity.
Communication skills, feedback techniques and conflict resolution.
Managing difficult conversations, and establishing credibility.
Adjust to the supervisor’s role with confidence.
Develop your skills in listening, asking questions, resolving conflict, and giving feedback to employees.
Identify key attitudes that you can develop to enhance your supervisory skills.
Use time management and planning techniques to maximize your success.
Develop a technique for giving instructions that are clear and understood.
Understand the importance of developing good relationships with employees and peers, so you are seen as fair and consistent.
Making the transition
Responsibilities of a supervisor
Key behaviors and attitudes
Setting goals and planning for success
Active listening techniques
Communication skills
Giving feedback and instructions
Orders, requests, and suggestions
Managing conflict
Managing challenging situations
Developing relationships
In this 2 day training, participant will have the chance to engage with a professional qualified trainer and coach and participate in numerous exercises and live quizzes to acquire the skills, theories, methods in this training.
2 days. On Demand
What’s Included:
Related Training:
Course Overview
The first part of the day is about getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
Pre-Assignment Review
To begin, participants will discuss their pre-assignment in small groups.
Making the Transition
Next, participants will discuss how their role will change when they become a supervisor. They will also work on developing solutions for common concerns of new supervisors, such as, “How do I make sure employees recognize my new role and respect my position as a supervisor?”
Responsibilities of a Supervisor
During this session, participants will explore their three main areas of responsibility.
Behaviors and Attitudes
This session will explore some behaviors and attitudes that can set supervisors up for success. Topics will include building the right environment, motivation from within, and lifelong learning.
Setting Goals
This session will help participants set goals with SPIRIT.
Planning for Success
Next, participants will discuss the value of short- and long-range planning. Time management tips and e-mail techniques will also be covered, as well as the parts of a good plan.
Active Listening Techniques
During this session, participants will learn about and practice active listening skills.
Communication Skills
In this session, participants will learn about the different types of questions and how to probe for additional information that allows for complete exploration.
Giving Feedback
Giving feedback is one of the most important skills for a supervisor, yet it can be a tricky task. This session will help participants master this invaluable skill. Participants will also get tips on receiving feedback.
Giving Instructions
This session will explore how to give effective instructions.
Orders, Requests, and Suggestions
During this session, participants will learn about these three types of instructions.
Managing Conflict
Unfortunately, supervisors are often called in to mediate conflicts. Participants will learn a process for managing conflict in this session.
Managing Challenging Situations
In this session, participants will learn how to structure a difficult conversation. Then, they will consider how to handle some difficult situations.
Developing Relationships
To wrap up the second day, participants will explore their personal network and how to be a positive influence in it. They will also consider how to establish credibility.
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